About Us

As a 24 Hour Emergency Locksmith in Bedford Gemini Lock and Safe regularly provides a confidential service to the following organisations:

  • The Police
  • Utility Companies
  • Bailiffs
  • Housing Associations
  • The Ministry Of Defence
  • Local Borough Councils
  • Insurance Companies

Please contact us for detailed references.  You can see some companies for which we have carried out work on our testimonials page.

We are also an approved installer for:

  • Chubb Locks
  • Paxton Access Control
  • Direct Security Grilles
  • Abloy Security
 We are an approved installer for Chubb
Chubb Locks
We are also members of the Master Locksmiths Association, The Institute of Certified Locksmiths and we are suppliers and installers of Sold Secure Locks.
Master Locksmiths AssociationSold SecureInstitute of Certified Locksmiths

If things go wrong
We are committed to giving all of our customers the highest level of service, but we know that sometimes things can go wrong. If this happens, our aim is to deal with your complaint in the fairest and most effective manner. Please tell us if you think that we can do something to improve our service or if the product fitted is faulty by following the steps below.
All our products are covered under the manufacturer warranty.

Step 1 – contact the office or the locksmith, in the first instance, that you are not happy with the service that you have received. We aim to put things right straight away. This can be done done either by phone, or in writing to our offices at VIKING BUSINESS CENTRE, CAXTON ROAD, ELMS FARM INDUSTRIAL ESTATE, BEDFORD, MK41 0HT or email info@geminilockandsafe.co.uk
Step 2 – In the unlikely event that we haven’t been able to sort out your complaint about the service we have provided, you can raise your concerns with the Master Locksmiths Association . This can be done either by phone or in writing to their offices at 5d Great Central Way, Woodford Halse, Daventry, NorthantsPostcode:NN11 3PZPhone:01327 262 255Fax:01327 262 539Email:enquiries@locksmiths.co.uk

At each step, we will advise you as soon as we receive your letter, and will provide you with a full response within ten working days.

Our written response will

Answer all of the points that you raise
Be factually correct and jargon free
Contain the contact details of the person responding
We take complaints about our service seriously. If we get things wrong it is important that you tell us so that we can put matters right. This helps us to improve our service in the future for all of our customers.